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We have received your inquiry. To ensure great guest service we personally go through each message in the order that we receive them, and we will get back to you as soon as possible. Our normal business hours are: Mon-Fri: 10am - 6pm ET.

Mailing Address:
Sixthman
437 Memorial Dr SE Ste A10
Atlanta, GA 30312
USA

Toll Free Number: 1-877-379-9189
 

 

Due to the volume of messages we receive, it may take up to a few days for us to get back to you. In the meantime, below are a few of the top frequently asked questions for this festival:

 

  • INCLUDED IN THE PRICE OF YOUR ROOM

    • 5 night round trip cruise from Port of Miami to Harvest Caye, Belize and Roatan, Honduras
    • All Concerts. All shows are general admission, so you’re welcome to come and go as you wish! All talent on the lineup will play multiple times
    • All meals. There's gourmet fare in the dining rooms, a full buffet, and casual restaurants open for meals all day and night
    • Basic Beverages. Stay hydrated with filtered water stations, non-pressed juices, teas, or even drip coffee if you need a pick-me-up
    • Use of the ship's beautiful pool and hot tubs, all with plenty of deck space to enjoy a cocktail and some great entertainment*
    • Use of Norwegian Pearl's amenities such as: health and fitness center, full-size sports court, access to the casino, video arcade, and more
    • Norwegian's Youth Program facilities and activities if you're bringing children**
    • Taxes, port charges and ticketing are included ($345 per person)


    * Due to stage placement and weather conditions, some pools and hot tubs may be closed for safety during the cruise.


    NOT INCLUDED

    • Service Charges (vary per person, per day based on stateroom selection)
    • Gambling
    • Spa
    • Alcoholic beverages. Learn more about the various alcohol packages available for purchase
    • Soft drinks & bottled water. However, soda packages are available for a low price
    • Wi-Fi, learn more about available packages
    • While many restaurants on board are FREE, specialty restaurants require a cover charge
    • 24-hour Room Service (available for a $9.95 USD convenience fee plus 20% service charge)
    • Any tours, events or meals in the ports of call
    • Pre-cruise or post-cruise hotels
    • Airfare
    • Ground transportation
    • Travel Protection available through Sixthman

  • Outlaws who sailed on Outlaw Country Cruise 9 will automatically be assigned Earliest Booking Times, no action is needed to be a part of the presale.

    All others MUST register for the presale to get priority booking times and receive an assigned Earliest Booking Time via email. Previous Outlaw alumni who are NOT sailing in 2025 will be assigned priority booking times (based on Outlaw alumni status) after 2025 Outlaws, then any new guests will be assigned in the order they signed up. 

    Once the presale ends, the general public will be able to book.

    Being a part of the presale does not guarantee that staterooms will be left for purchase when it’s your time to book. If the ships fills up, we’ll offer the First Available Program.
     

    Presale Timeline

    2025 Outlaws: No signup needed!

    • Email send: 4/28/2025
    • Booking Dates: 5/7/2025-5/12/2025

    Outlaws (who did NOT sail in 2025):

    • Sign-up deadline: 5/11/2025
    • Email send: 5/12/2025
    • Booking Date: 5/13/2025

    Presale First Round Signups:

    • Sign-up deadline: 5/11/2025
    • Email send: 5/12/2025
    • Booking Dates: 5/13/2025-5/15/2025

    Presale Final Round Signups:

    • Sign-up deadline: 5/14/2025
    • Email send: 5/15/2025
    • Booking Date: 5/16/2025

    Public on-sale: 5/16/2025, 2pm ET


    An Earliest Booking Time (EBT) is assigned to everyone participating in the presale. At or after your booking time, go to outlawcountrycruise.com/booknow. Once you sign in, your time will be verified, and you can begin booking. You can also book over the phone at 877-379-9189.

    Booking times are non-transferable. Only one cabin can be booked with your EBT.

  • Sixthman Usernames

    You'll need to sign in with (or create) a Sixthman username to book. If you've traveled with Sixthman previously or signed up for the Outlaw Country Cruise Pre-Sale you have a username. Recover forgotten login credentials, or contact us or try our live chat for immediate assistance. If you or your traveling companion needs a Sixthman username you can also create one while booking.

    Stateroom Selection

    During booking you will select your desired stateroom type and number of guests, so check out the pricing page. You will then choose your stateroom, so also check out the Norwegian Pearl’s deck plans.

    Guest Permissions

    If you were a Lead Guest on a prior event and are sailing with the same traveling companions, they'll be in a dropdown list for you to add to your stateroom.

    If you're sailing with someone who has a Sixthman username but has NOT sailed with you previously, have them sign in to their Sixthman profile and add your username to their Approved Lead Guests list. They'll then be on the dropdown list for you while booking.

    Naming Guests

    You can add your traveling companions later but fees may apply. See more details. You are obligated for the full cruise fare of the occupancy level you select during the reservation process even if you do not add guests to fill your entire stateroom. If you wish to add guests beyond the capacity of the occupancy level you select during the reservation process you may do so based on availability and for the additional cruise fare associated with the transaction.

    Credit Card Payments

    Visa, MasterCard, Discover, and American Express are all accepted. If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number) as well as the name and billing address for each card.

  • ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE as agreed upon at the time of booking by clicking, or verbally confirming that you agree to the ticketing contract. 

    If you wish to protect your investment, we strongly recommend the purchase of travel protection. We've teamed up with Travel Insured to offer two levels of protection: a standard insurance policy and a 50% Cancel for Any Reason add-on policy.

    • Travel Insured's standard policy will reimburse cancellations at 100% of monies paid for covered cancellation reasons.
    • Travel Insured's Cancel For Any Reason add-on policy will reimburse up to 50% of monies paid when cancelling for any reason not covered by the standard policy when cancelled at least 48 hours prior to sailing.


    To review both insurance coverage policy details, please go here. If you have travel protection and need to cancel for a covered condition, you can make a claim with Travel Insured to recover any lost payments. No refunds will be provided from Sixthman. 

    See the Ticketing Contract for full details.

  • Enroll in automatic monthly billing, and relax knowing that your future payments will be made automatically. When you book, we'll calculate an even monthly payment plan and you'll choose the day of the month you want your payments to be processed. It's that easy! 

  • When booking flights we recommend that you arrive in Miami no later than 12:00pm, or in Ft. Lauderdale no later than 11:00am on March 20. Return flights should be arranged to leave Miami after 12:00pm on March 25, or leave Ft. Lauderdale after 1:00pm.

    Please allow additional time for customs clearance for international flights.

  • Booking your stateroom is easy! You can book online at outlawcountrycruise.com/booknow, or over the phone by calling 877-379-9189.

    Get Ready To Book!  Lead Guests, if you or your traveling companions don't have a Sixthman profile you can create one or while booking.

    If your traveling companions already have a Sixthman profile, please have them add you as an Approved Lead Guest in their account. Once that is done, you'll be able to add them as a guest in your stateroom while booking. Hooray!

    Anyone who has traveled with Sixthman previously has a profile and will not need to create one. If you don't know your account credentials, you can recover them here.

    Booking During the Pre-Sale:

    If you signed up for the pre-sale you will receive your booking information via email. It will include an Earliest Booking Time (EBT).

    At or after your EBT, go to outlawcountrycruise.com/booknow. Once you sign in, your time will be verified and you'll be able to begin the booking process. You can also book over the phone at 877-379-9189.

     

  • Everyone needs a Sixthman profile to create, manage, or be added to a reservation. Create your Sixthman profile. 

    If you have traveled with Sixthman previously or signed up for the Outlaw Country Cruise Pre-Sale, you have a profile and will not need to create one. If you don't know your username, you can recover it here. You can also contact us and we will be happy to look it up for you (try our live chat feature or call us at 877-379-9189).

    Use your Sixthman profile to sign in throughout the year to update your personal information, make payments, add traveling companions, or make changes to your reservation. Manage your reservation here.

  • To let someone add you to their reservation, you'll need to have a Sixthman profile and add your lead guest to your Approved Lead Guests list. 

    Create a Sixthman, or sign in to your existing profile. 

    Then, in the Guest Permissions section, click the Approve A New Lead Guest button and enter your lead guest's username.

    You're all set, the lead guest can now add you as a guest in their stateroom. Hooray!

  • Sixthman offers you a leading travel protection plan through our partnership with Travel Insured International. Travel Insured specializes in providing quality coverage and superior customer care and claim service to our Sixthman guests. When you add our plan to your trip, you protect yourself from your policy's effective date through your return home. Your prepaid trip costs are protected against Trip Cancellation or Interruption due to an unforeseen accident or illness to you, your traveling companion or a family member. You also receive Emergency Medical Protection, Baggage Protection, Travel Accident Protection and Worldwide Emergency Travel Assistance available 24/7 during your trip.

    Remember that sometimes unwelcome events occur to disrupt great trips:

    • You are protected, up to full trip cost, if bad weather causes your common carrier to cease operating for 24 hours or more.
    • Illness or injury to you or a traveling companion or immediate family member causing you to cancel or interrupt your trip.
    • Missed Connection coverage can pay your expenses (up to $500) to rejoin the cruise or tour when you miss the departure due to a three-hour or more flight delay.
    • Emergency Medical Expense covers you if you need treatment in a foreign hospital for a sudden illness or accident. We guarantee your admission!
    • Trip Cancellation can cover terrorist events, a job layoff (if employed for 1 or more year) or jury duty.
    • Assistance will be there if you lose medications or a passport, or need help canceling lost credit cards.

    This coverage may be purchased up until the day before sailing, but any pre-existing conditions will only be covered if you purchase your travel insurance within 21 days of the initial trip deposit. Coverage for all benefits except trip cancellation will begin on the departure date. The trip cancellation benefit will begin at 12:01 AM on the day after Travel Insured receives your application.

    Travel Insured also offers Cancel For Any Reason 50% Protection. The Cancel for Any Reason option is only available when specifically requested on the original application and the appropriate premium has been paid. The Cancel For Any Reason benefit must be purchased within 21 days of your initial trip deposit. This benefit allows the insured to receive a refund of up to 50% of covered trip costs on reservations cancelled up to 48 hours prior to departure for any reason outside of the covered circumstances.

    This is a summary only containing highlights of the plan.  Download an Insurance PDF for complete terms, conditions and exclusions that apply. Residents of Georgia, Kansas, Louisiana, Minnesota, Oregon, South Dakota, Utah, Texas and Washington have separate Certificates of Insurance in compliance with state requirements.

    We know you might have questions about what is and is not covered so we encourage you to read the Insurance PDF or call Travel Insured at 1-866-684-0218 and specify you are calling about Sixthman Travel Protection.

  • Remember, at time of booking, you acknowledge that the laws that regulate the necessary travel documentation are subject to change and that it is your responsibility to be aware of what is required for travel.

    View the latest information from Norwegian at ncl.com/traveldocs. Below are recommendations based on the current U.S. government policy. This information could be updated without notice.

    The name on your reservation must match the name on your passport or you will need to provide an original copy of proof of change of name (marriage license, etc).

    U.S. Citizens

    Sixthman highly recommends all guests travel with a passport valid for at least six months beyond completion of travel. Although a passport is not required for U.S. citizens taking cruises that begin & end in the same U.S. port, traveling with a passport enhances your disembarkation experience, as delays may be expected upon your return to the U.S. if you do not have one. Additionally, passports make it easier for you to fly from the U.S. to a foreign port should you miss your scheduled port of embarkation, or need to fly back to the U.S. for emergency reasons. If you do not have a passport you can use an original or state certified copy of a Birth Certificate as listed below.

    The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the following WHTI compliant document:

    • Valid U.S. Passport
    • Passport Card
    • Enhanced Driver's License (EDL)
    • Original or state certified copy of a Birth Certificate PLUS a government-issued photo ID*
    • Certificate of Naturalization PLUS a government-issued photo ID*


    *A government-issued photo ID is also required for all guests, including children 16 and over. For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit travel.state.gov.

    For more information or to obtain a passport application, visit travel.state.gov. 

    Non-U.S. Citizens

    Citizens from outside of the U.S. may review the most up-to-date documentation requirements at https://www.ncl.com/freestyle-cruise/cruise-travel-documents.  If you are not a U.S. citizen and are uncertain that you have the correct documentation, please call U.S. Immigration at 1-800-375-5283 to be sure your identification will be satisfactory. You may also confirm the specific documents required by checking with the proper authorities (such as your local immigration office) for each port that you are entering or by visiting VisaCentral to answer your questions.

    Sixthman cannot advise if your documentation will be satisfactory, as we are not the authority on what is and is not permitted to travel.

    What if I do not have proper identification?

    There is no Jedi Mind Trick around this, you MUST have proper identification to be permitted to board the ship. If you arrive at port without proper identification, while Sixthman will assist you in contacting the appropriate agencies, we cannot guarantee that you can successfully attain proper identification from the port, and this may result in being denied boarding without compensation. And this makes us sad.

    Birth Certificates

     

    These are OK

    State certified, U.S. Birth Certificates only, most of which say 'Certified Copy.' Photo copies are not valid. Color, size, layout and flowery-but-official-looking-border on certificate may vary from state to state.

    These are NOT OK

    Do not bring your hospital certificate. If it says 'this is not a legal document.' Then it's not a legal document. We like you but we don't want to see your feet.

  • Norwegian Alcohol Policy

    With the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, the ship will safely store your purchase(s) until either the final night of the cruise or the morning of debarkation, at which time it will be available for pick up in a designated area.

    Minimum Drinking Age

    The minimum drinking age for all alcoholic beverages on Norwegian Cruise Line ships is 21. Guests who are 18 - 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters). The age modification does not apply for Alaska and Hawaii sailings. The parent or legal guardian must be onboard the sailing with the young adult and present themselves at the Front Desk so they can sign the form allowing the consumption of beer and wine only. 

    For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon embarkation (beginning of the cruise). If a guest celebrates their birthday during the cruise, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services to present a government issued form of identification to permit verification of their age. 

    More information on the minimum drinking age.

    Beverage Packages

    Guests can pre-purchase beverage packages up to ten days prior to sailing or once on board. Everything you need to know can be found at outlawcountrycruise.com/beverages.

    Wine & Champagne Policy

    Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee* will be charged according to bottle sizes noted below. For safety reasons there are no glass beverages allowed on the pool deck lawn

    750 ml Bottle: $15.00 USD
    1,000 ml Bottle: $20.00 USD
    1,500 ml Magnum: $30.00 USD

    Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.

    To speed up the process of checking your wine or champagne at the port, print out this form and bring it with you.

    *If you have purchased the Unlimited Open Bar Package, you will not be charged the corkage fee. You will still be required to check your wine at the terminal prior to boarding.